These terms govern the use of Ninetayl, the software service provided by RAGIONE_SOCIALE, INDIRIZZO_SEDE, Italy, VAT PARTITA_IVA ("we"). By starting a trial or a subscription you accept them on behalf of the business you represent ("you"). Ninetayl is offered to businesses only, not to consumers.

1. The service

Ninetayl is a dashboard for portfolios of Shopify stores: it reads advertising spend and sales, works out profit with the costs you upload, helps you analyse products, track competitors, import products, manage Google Ads campaigns and build stores. The features and limits of each plan are those shown on the pricing page when you subscribe.

2. Account and team

The person who subscribes becomes the owner of the team account and is responsible for who they invite and the roles they give. Keep your password confidential; you are responsible for what is done with your account.

3. Trial, subscription and payment

Every plan starts with a 14-day free trial. A payment card is required at the start; nothing is charged during the trial and you can cancel at any time before it ends.
After the trial the subscription renews automatically every month or every year, as chosen, and is charged in advance to the card on file, through Stripe. Prices are shown without VAT, which is added where it applies.
You can change plan or cancel at any time from Settings → Billing. A cancellation takes effect at the end of the period already paid; paid periods are not refunded except where the law requires it.
If a payment fails, the account becomes read-only until the subscription is paid: nothing is deleted.
We may change prices with at least 30 days' notice by e-mail; the new price applies from the next renewal.

4. AI features

Plans with AI included come with a monthly allowance; when it is used up, AI features pause until the next month unless you add more. Plans that use your own AI key are billed by your AI provider directly. AI output can be wrong: review titles, texts, images and suggestions before you publish or act on them.

5. Your stores and your decisions

Ninetayl acts on your stores and ad accounts only through the connections you authorise, and changes to campaigns or products happen only after you confirm them, or through automations you turn on (such as the autopilot). You remain responsible for your stores, your advertising, the products you sell and their compliance with the law and with the policies of Shopify, Google, Meta and any other platform. Figures shown depend on the data those platforms and your suppliers provide.

6. Acceptable use

Do not use Ninetayl to break the law or the terms of the platforms you connect, to infringe others' intellectual property (including copying competitors' content you have no right to use), to overload or attack the service, or to resell access without our agreement. We may suspend an account that does so, after notice when possible.

7. Your data

Your data stays yours. We process it to provide the service as described in the Privacy policy; for the personal data of your customers we act as your processor under the Data Processing Agreement, which forms part of these terms and is available on request. After the end of your subscription you can export your data for 90 days; then it is deleted.

8. Availability and support

We work to keep Ninetayl available and to fix problems quickly, but we do not guarantee uninterrupted service: maintenance, updates and the platforms we connect to may cause interruptions. Support is by e-mail at info@ninetayl.com, with the priority of your plan.

9. Liability

To the extent the law allows, we are not liable for indirect losses, such as lost profit, lost revenue or advertising spend, and our total liability in any 12 months is limited to the fees you paid in that period. Nothing in these terms limits liability for wilful misconduct or gross negligence.

10. Changes and termination

We may update these terms; important changes are announced by e-mail at least 30 days in advance. You can end the subscription at any time as described above; we may end it with 30 days' notice, or at once for a serious breach.

11. Law and courts

These terms are governed by Italian law. The courts of FORO_COMPETENTE have exclusive jurisdiction.

Terms of service